Frequently Asked Questions

Select a question below..

Will my package be shipped discreet?

Definitely! We would never let your secrets out. Every order that leaves our facility will be in plain packaging with a return shipping label marked “Shipping Department”. 

How long does it take to receive my order?

Free shipping packages arrive anywhere from 3 to 10 days once the order has shipped. You will be provided with an online tracking number via email once your order ships.  

Priority Shipping packages are sent via USPS Priority Mail and arrive within 3 business days in most cases. You will be provided with an online tracking number via email once your order ships.

If you decide to create an account with Cupid’s Box during checkout, your orders will be accessible through your account dashboard as well.

For more details please read our shipping policy

How long after I place an order will tracking info be available?

Once your order ships you will receive an email with a tracking number. After you receive this email please allow 24-48 hours for tracking details to become available for your package. 

How is my information kept safe?

Cupid’s Box respects your personal information and privacy. Any information you give us is stored on a secure server in an encrypted form. Unless requested, this information is accessed only in order to process your orders.

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. When you submit an order with checkboxes for receiving promotional material via email or postal mail filled in, you may receive periodic newsletters or promotional mailings from Cupid’s Box and/or from merchants with products or services that may be of interest to you. When you submit your email address for our opt-in email newsletter, you may receive periodic newsletters or promotional mailings from Cupid’s Box and/or from merchants with products or services that may be of interest to you.

For more information please read our full Privacy Policy

What payment methods does Cupid's Box take?

We accept Visa, MasterCard, American Express, Discover and PayPal. For discreet billing, all purchases will appear as “CB Inc” on your billing statements. 

Does Cupid's Box keep my credit card information?

Any personal credit card information you submit to Cupid’s Box for ordering is encrypted through our network using Secure Socket Layer technology (SSL) 256 bit data encryption as it is transmitted over the Internet. The information then resides solely on a secure server and can be accessed only in reference to fulfilling your order(s) and answering queries.

When you place an order, we’ll ask you to enter your name, billing and shipping addresses, email address, and credit card number with expiration date. Once you have entered this information, your credit card number will always be encrypted so that the number itself cannot be viewed in any of our systems. This information will only be used to process your order. Once your order has been completed, your credit card data will NOT be stored on our server. We will retain only the last five digits and expiration date of your card for order reference purposes.

For more information please read our full Privacy Policy

What happens if I need to return a product to Cupid's Box?

In the event your item is defective due to a manufacture defect, we will replace your item free of charge and ship your replacement right away.

To return any items please contact our customer assistance representatives by calling toll-free to request a return merchandise authorization form. You may also login into your account and complete this request online 24 hours a day 7 days a week. If you have any questions about returning an item please contact our experienced customer assistance department at: 1-800-304-CUPID

For more details please read our full Return Policy

How do I redeem my Cupid's Cash on CupidsBox.com

Simple! Just hit the “Apply Discount” button at checkout or in your shopping cart. You can use these points whenever you like or just let them accumulate as you make purchases. Keep in mind Cupid’s Cash never expires!

For more information please check out our Cupid’s Cash Page 

Can I set up a Cupid's Box account without making a purchase?

Of course! And when you set up an account you’ll automatically earn $3 in Cupid’s Cash!